We will send you a Royal Mail Tracked (TM) returns envelope which will enable you to send up to 2 devices back to us free of charge. If you have more than 2 devices, please register for multiple packs to cover the additional number.
You can either send us your handset(s) immediately by selecting the "Fast Track DIY" option or if you would prefer we send you a fully addressed returns envelope, then select the "Phone Pack" option.
Either option will enable you to take advantage of the Royal Mail Tracked (TM) service, where you are insured up to £50 and you will be able to track the progress of your parcel providing you have sent it via your local Post Office as this enables the "tracked" element and proof of posting to take effect.
Please note, we cannot accept responsibility for non-delivery of iPhones. We recommend that you send any high value units via registered post to ensure successful delivery. This will cost approximately £3 - £6.
Please send Special Delivery packs directly to us at:
153 Brooker Road
IMPORTANT! If you trade in 10 or more phones in the one order, you will be given a free courier drop-off or collection service.